Personally, I’m using whimsical (not a promoted post) to visualise the user flows. This is crucial for understanding the business in depth. Understand better to take clear actions.
![](https://substackcdn.com/image/fetch/w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fbucketeer-e05bbc84-baa3-437e-9518-adb32be77984.s3.amazonaws.com%2Fpublic%2Fimages%2F4aa7dcb2-37fd-4233-bd3b-3eff74b24a54_800x480.gif)
(If you can't see the GIF, wait a bit more or click the little icon above.)